Terms & Conditions

Food Pankhi Terms of Service

This electronic document is prepared and presented in accordance with the Information Technology Act 2000 and relevant electronic records rules and amendments. It adheres to the provisions of Rule 3(1) of the Information Technology Rules (Guidelines for Intermediaries), 2011, which requires the publication of rules, regulations, privacy policies, and terms of use to access or use the www.FoodPankhi.com website and the Food Pankhi mobile app.

Terms of use:

1. These Terms of Use ("Terms") govern your use of our Platform, which includes our website at www.FoodPankhi.com ("Website") and our mobile application called "Food Pankhi ". "Application"). It is important to read and understand these Terms carefully before using our Services. If you do not accept these Terms, do not use our services on the Platform and delete the App. By installing, downloading, or using the Platform, you enter into a legally binding agreement with Food Pankhi. Acceptance of these Terms of Use also implies acceptance of other Food Pankhi policies, including the Cancellation and Refund Policy, Privacy Policy, and Disposal Policy, as posted on the Platform and subject to updates periodicals. These Terms enter into force on the date of download, installation, or use of the Platform, creating a contractual agreement to comply with them.

2. The platform is owned and operated by Food Pankhi. Our headquarters are located in shop no. 17 Dev Complex, Anandpura Chokadi, Vijapur, Mehsana – 382870, Gujarat, India. In these Terms of Use, the terms "you" " user" or "User" refer to any natural or legal person who uses the Platform by providing registration information in the process of becoming a registered user. The terms "Food Pankhi" " we" " we" or "our" refer to Food Pankhi.

3. Food Pankhi acts as a facilitator for transactions on the Platform, connecting participating merchants/restaurants and interested buyers to purchase prepared food and beverages, consumer goods, and other products and services (collectively, "Platform Services"). The Platform allows Buyers ("Buyers") to browse and place orders for a wide variety of products and services offered by various merchants, such as restaurants, diners, and supermarkets ("Merchants"). Buyers can also place orders for specific tasks to be completed on the platform.

4. Food Pankhi facilitates order delivery and task completion within specific service areas in cities across India ("Delivery Services"). This is achieved by connecting third-party collection and delivery partners ("PDP") who provide the collection, delivery, and work management services initiated by users of the platform (buyers or sellers). The Services provided, including the Platform Services and the Delivery Services, are collectively referred to as the "Services". It is important to note that Food Pankhi acts as an intermediary between merchants and buyers as well as between PDPs and buyers/merchants.

PDPs are independent contractors who partner with Food Pankhi on a voluntary, non-exclusive, and end-to-end basis to provide the above services for a fee. PDPs operate as independent contractors and have the autonomy to set their own work schedules. Food Pankhi does not exercise any control over the PDPs and the relationship between Food Pankhi and the PDPs is not that of agent and principal or employer and employee.

5. PDPs have the right to charge Buyers or Merchants a service fee for pickup and delivery services or task fulfillment services provided through the Platform. These charges, including applicable taxes (unless expressly stated otherwise), are determined periodically based on factors such as distance traveled, time taken, demand for services/delivery services, real-time traffic analysis and weather conditions, seasonal peaks, or other parameters.

6. Right to change:

These Terms of Use are subject to change. We reserve the right to change or modify these Terms of Service and other Food Pankhi policies at any time. The modified documents will be published on the platform and you will be notified of these modifications for review. It is your responsibility to keep yourself informed of any changes by accessing the updated documents. You should periodically review Food Pankhi's Terms of Service and other policies and take note of any changes to the Platform. Your continued use of the Services following the posting of any changes constitutes your acceptance of the revised Terms of Use and other Food Pankhi policies. As long as you comply with these Terms of Use, Food Pankhi grants you a personal, non-exclusive, non-transferable, and limited right to enter, access, and use the Platform. By accepting these Terms of Use, you also agree and agree to be bound by any additional terms and policies of Food Pankhi (including, but not limited to, the Cancellation and Refund Policy, the Privacy Policy, and the notice and removal) published on the Platform from time to time.

7. Platform and services usage policy:

1. All commercial and contractual terms and conditions are agreed exclusively between Buyers and Merchants in relation to the products and services offered by the Merchants. These terms include prices, applicable taxes, shipping costs, payment terms, delivery dates, warranties, and after-sales service. Food Pankhi has no control over, determines, advises on, or is not involved in the negotiation or acceptance of any such commercial or contractual terms between buyers and sellers. However, Food Pankhi may provide support services to the Merchants for order fulfillment, payment methods, payment collection, call centre support, and other related services as described in independent agreements between Food Pankhi and the Merchants. The prices of the products and services offered by the traders are determined solely by the traders themselves and Food Pankhi has no role in this determination. 2. Once a PDP accepts an order or task, the provision of pickup and delivery services or task fulfillment services (if any) by the PDP creates a separate service contract between the merchants/ buyers and the PDP. Food Pankhi is not responsible for the services PDPs offer to Merchants/Buyers through the Platform. However, Food Pankhi may provide order processing, payment collection, call centre support, and other ancillary services to PDPs as specified in independent contracts between Food Pankhi and PDPs.

3. Food Pankhi makes no representations or warranties as to the item details (such as legal title, creditworthiness, identity, etc.) of merchants. Users are recommended to independently verify the credibility of any trader they deal with on the Platform and to use their best judgment in such transactions. The respective terms and conditions of the parties concerned apply to all offers from resellers and offers from third parties. Food Pankhi assumes no responsibility for such offers.

4. Food Pankhi makes no representations or warranties as to the specifics (such as quality, value, merchantability, etc.) of any product or service listed or purchased on the Platform. Food Pankhi does not endorse or endorse, implicitly or explicitly, the sale or purchase of any product or service on the Platform. Food Pankhi assumes no responsibility for any errors or omissions, whether on its own behalf or on the behalf of a third party.

5. Food Pankhi makes no representations or warranties regarding any aspect of the services provided by PDPs through the Platform, including pickup and delivery services and fulfillment services for merchants or buyers.

6. Food Pankhi is not responsible for any non-performance or breach of contract between buyers and merchants, or between merchants/buyers and PDPs on the platform. Food Pankhi does not guarantee the execution of any transaction concluded on the Platform by interested Buyers, Merchants, or PDPs. Food Pankhi is not responsible for unsatisfactory or unfulfilled services, damages, or delays due to out-of-stock, unavailable, or back-ordered products.

7. Food Pankhi works like an online marketplace and acts as a facilitator only. At no time does Food Pankhi come into possession of the products or services offered by the Traders or PDPs. Food Pankhi has no right, title, or interest in the Products, nor does it assume any obligation or liability in connection with the contract entered into between Buyers and Traders, or Buyers and PDP.

8. Food Pankhi offers a platform for the communication and sale of products or services is a severe two-part contract between the trader and the buyer. In the event of complaints regarding product efficiency, quality, or other problems, Pankhi Food will inform the trader and divert the buyer to the commercial consumption centre. The trader is responsible for the fight against buyers' complaints. If you send a complaint to a trader accessible through our platform, we will help you by providing relevant information, such as the details of the trader and the specific order, to facilitate the solution of the complaint.

9. Similarly, Food Pankhi provides a platform for communication with PDPs and does not directly provide pick-up and delivery services or job completion services for orders placed by traders/buyers. Food Pankhi only facilitates the Delivery Services by connecting the Sellers/Buyers to the PDPs through the Platform. In the event of any complaints from traders/buyers regarding shortages or delays in delivery services or work completion services provided by PDPs, Food Pankhi will notify the PDP and assist the traders/buyers to the best of its ability to obtain a satisfactory resolution of the warranty to the grievance.

10. Be aware of the risks associated with dealing with minors or people acting under false pretenses. 11. Food Pankhi - Use of Website and Apps (Android and iOS):

By using the platform, you agree to respect the following principles:

- Not to host, display, upload, upload, modify, post, transmit, or share any information belonging to another person without the necessary rights or which is harmful, harassing, defamatory, obscene, pornographic, abusive, defamatory, or criminally inciting to be invasive, hateful, racially or ethnically offensive, encourages illegal activity or is otherwise illegal.

- Do not use any automated tool, software or method to access, acquire, copy, or monitor any part of the Platform or its content, or to circumvent the navigational structure or presentation of the Platform, unless expressly authorized to do so.

- Do not attempt to gain unauthorized access to the Platform or any connected system or network or interfere with its proper functioning, security, or authentication measures.

- Do not examine, scan or test the vulnerabilities of the platform or connected networks and do not violate their security or authentication measures. - Do not make negative, derogatory, or defamatory statements or comments about Food Pankhi, its brand or domain name, or engage in any conduct that may tarnish its image, reputation, or trade/service marks.

- Not to use the platform for illegal activities or activities that violate the rights of Food Pankhi or others.

- Ensure compliance with applicable laws and regulations and international standards, including information technology laws, currency laws, tax laws, and all other relevant laws and regulations.

- You grant Food Pankhi the necessary rights to use the information you provide in accordance with the Terms of Use and the Privacy Policy.

- Make sure that the information you provide about products or services is accurate and not misleading other users. - Do not participate in advertisements, solicitations, or send unsolicited messages to other users on the Platform without prior consent.

- Do not abuse or manipulate the Platform or its contents, or engage in activities that could damage the infrastructure, systems, or networks of Food Pankhi or others.

- Take responsibility for the content you post on the platform and understand that Food Pankhi may remove or edit content that violates applicable law or terms of use.

- You understand that Food Pankhi is not responsible for the actions or transactions between users and advertisers found on the platform.

- Please note that offensive or obscene material may be posted by other users and be careful

8. Account application

1. You can access the platform by creating a food account and becoming a member or by accessing your account on some social network sites of third parties (SNS) such as Facebook. Membership is limited and non -transferable. You can connect your food account to third-party accounts by providing access details or allowing us to access your third-party account, as permitted by the general terms and conditions of each third-party account.

2. By granting us access to your third-party accounts, you understand that we will access and store (referred to as "SNS Content") any content or information you have provided on those accounts to be available on the Platform through your Food Pankhi account.

3. Unless otherwise stated, all SNS Content is considered your content for purposes of these Terms of Use.

4. Depending on the third-party accounts and your privacy settings, the personally identifiable information you post on those accounts will be available on the platform through your Food Pankhi account. 5. Please note that if a Third-Party Account becomes unavailable or our access to it is blocked by the Third Party, the associated SNS Content will no longer be available on the Platform.

6. We create your Food Pankhi account based on the personal information you provide when registering or through SNS. You can only have one Food Pankhi account and creating multiple accounts is not allowed. Food Pankhi reserves the right to suspend multiple accounts without compensation if you create one.

7. It is your responsibility to provide accurate and up-to-date information during the registration process and to keep it up to date.

8. We reserve the right to suspend or terminate your Food Pankhi account and access to the Services if any information provided is inaccurate or incomplete, if your actions result in legal liability for you, other users, or us, or if you fail to comply with the Terms of Service or other Food Pankhi policies.

9. You are responsible for keeping your password safe and not disclosing it to any third party. You are responsible for all activities or actions performed under your Food Pankhi account, whether authorized or not. Notify us immediately if you suspect that your account is being used by unauthorized persons.

10. Goods and services purchased on the Platform are for personal use only and you agree not to resell them or act as an agent for others.

9. Order reservation and financial conditions

1. The Platform enables Buyers to place orders and upon acceptance of such orders by Merchants, Food Pankhi will facilitate the delivery of goods or services or the performance of tasks through PDP, subject to the terms and conditions set out in present.

2. Food Pankhi does not own, sell or resell the products offered by Merchants and/or does not control Merchants or related services. The buyer acknowledges that any order he/her places is subject to the terms and conditions set out in these terms of use, including, but not limited to, the availability of the products, the ease of maintenance of the place of delivery, and acceptance of orders by merchants/PDPs.

3. In principle, all orders placed on the platform and with delivery services are considered confirmed.

4. However, once the buyer has successfully completed booking an order, we may call the buyer at the telephone or mobile number provided to confirm the details of that order, the price to be paid, and the lead time. estimated delivery. To do this, the Buyer must share certain information with us, including, but not limited to, (i) the Buyer's first and last name (ii) the Buyer's mobile phone number; and (iii) email address. It is the sole responsibility of the Buyer to bring any incorrect information to our attention.

5. In addition to the foregoing, we may also contact you by telephone and/or email to notify you and confirm any changes to your order due to availability or unavailability or change to your order or change in the price of an item in your order as communicated by the merchant. Please note that any changes or order confirmations will be considered final. It is clarified that Food Pankhi reserves the right not to process the buyer's order in case the buyer or trader or PDP is not available on the phone or any other means of communication at the time we call you to process the order. similar, in which case the provisions of the Cancellation and Refund Policy will apply.

6. All payments for orders or services on the platform from you are requested in Indian rupees acceptable in the Republic of India. The Platform will not facilitate transactions involving any other form of currency related to Orders or Services placed on the Platform. You can pay by (i) credit or debit card or internet banking; (ii) any other payment method approved by RBI at the time of booking an Order; or (iii) credit or debit card or cash on delivery. You understand, accept, and agree that the payment facility provided by Food Pankhi is not a banking or financial service, it is merely a convenience offering automated and electronic online payment, receipt of cash on delivery, the collection and transfer of transactions on the platform allows the use of existing authorized banking infrastructure and networks of credit card payment gateways. Further, in providing the Payment Facility, Food Pankhi is not acting as or in a fiduciary capacity with respect to the Transaction or the Transaction Price.

7. Buyers acknowledge and agree that Food Pankhi acts as payment agent of Merchant and PDP for the limited purpose of accepting payments from Buyers/Merchants on behalf of Merchant and PDP respectively. Payment to us of any amounts owing to Merchant or PDP will constitute satisfaction of your obligation to pay Merchant or PDP for such amounts and we shall be responsible for remitting such amounts to Merchant or PDP. Under no circumstances will you pay the Merchant directly for order bookings or the PDP for the delivery of the order or the completion of the activity performed using the platform.

8. The Buyer undertakes to pay the total amount for the order placed on the platform. Food Pankhi will collect the total amount in accordance with these Terms of Use and the price terms set out in the applicable product listing or food service for the relevant Merchant, excluding Food Pankhi Terms of Service

This electronic document is prepared and presented in accordance with the Information Technology Act 2000 and relevant electronic records rules and amendments. It adheres to the provisions of Rule 3(1) of the Information Technology Rules (Guidelines for Intermediaries), 2011, which requires the publication of rules, regulations, privacy policies, and terms of use to access or use the www.FoodPankhi website. com and the Food Pankhi mobile app.

Terms of use:

1. These Terms of Use ("Terms") govern your use of our Platform, which includes our website at www.FoodPankhi.com ("Website") and our mobile application called "Food Pankhi ". "Application"). It is important to read and understand these Terms carefully before using our Services. If you do not accept these Terms, do not use our services on the Platform and delete the App. By installing, downloading, or using the Platform, you enter into a legally binding agreement with Food Pankhi. Acceptance of these Terms of Use also implies acceptance of other Food Pankhi policies, including the Cancellation and Refund Policy, Privacy Policy, and Disposal Policy, as posted on the Platform and subject to updates periodicals. These Terms enter into force on the date of download, installation, or use of the Platform, creating a contractual agreement to comply with them.

2. The platform is owned and operated by Food Pankhi. Our headquarters are located in shop no. 17 Dev Complex, Anandpura Chokadi, Vijapur, Mehsana – 382870, Gujarat, India. In these Terms of Use, the terms "you" " user" or "User" refer to any natural or legal person who uses the Platform by providing registration information in the process of becoming a registered user. The terms "Food Pankhi" " we" " we" or "our" refer to Food Pankhi.

3. Food Pankhi acts as a facilitator for transactions on the Platform, connecting participating merchants/restaurants and interested buyers to purchase prepared food and beverages, consumer goods, and other products and services (collectively, "Platform Services"). The Platform allows Buyers ("Buyers") to browse and place orders for a wide variety of products and services offered by various merchants, such as restaurants, diners, and supermarkets ("Merchants"). Buyers can also place orders for specific tasks to be completed on the platform.

4. Food Pankhi facilitates order delivery and task completion within specific service areas in cities across India ("Delivery Services"). This is achieved by connecting third-party collection and delivery partners ("PDP") who provide the collection, delivery, and work management services initiated by users of the platform (buyers or sellers). The Services provided, including the Platform Services and the Delivery Services, are collectively referred to as the "Services". It is important to note that Food Pankhi acts as an intermediary between merchants and buyers as well as between PDPs and buyers/merchants.

PDPs are independent contractors who partner with Food Pankhi on a voluntary, non-exclusive, and end-to-end basis to provide the above services for a fee. PDPs operate as independent contractors and have the autonomy to set their own work schedules. Food Pankhi does not exercise any control over the PDPs and the relationship between Food Pankhi and the PDPs is not that of agent and principal or employer and employee.

5. PDPs have the right to charge Buyers or Merchants a service fee for pickup and delivery services or task fulfillment services provided through the Platform. These charges, including applicable taxes (unless expressly stated otherwise), are determined periodically based on factors such as distance traveled, time taken, demand for services/delivery services, real-time traffic analysis and weather conditions, seasonal peaks, or other parameters.

6. Right to change:

These Terms of Use are subject to change. We reserve the right to change or modify these Terms of Service and other Food Pankhi policies at any time. The modified documents will be published on the platform and you will be notified of these modifications for review. It is your responsibility to keep yourself informed of any changes by accessing the updated documents. You should periodically review Food Pankhi's Terms of Service and other policies and take note of any changes to the Platform. Your continued use of the Services following the posting of any changes constitutes your acceptance of the revised Terms of Use and other Food Pankhi policies. As long as you comply with these Terms of Use, Food Pankhi grants you a personal, non-exclusive, non-transferable, and limited right to enter, access, and use the Platform. By accepting these Terms of Use, you also agree and agree to be bound by any additional terms and policies of Food Pankhi (including, but not limited to, the Cancellation and Refund Policy, the Privacy Policy, and the notice and removal) published on the Platform from time to time.

7. Platform and services usage policy:

1. All commercial and contractual terms and conditions are agreed exclusively between Buyers and Merchants in relation to the products and services offered by the Merchants. These terms include prices, applicable taxes, shipping costs, payment terms, delivery dates, warranties, and after-sales service. Food Pankhi has no control over, determines, advises on, or is not involved in the negotiation or acceptance of any such commercial or contractual terms between buyers and sellers. However, Food Pankhi may provide support services to the Merchants for order fulfillment, payment methods, payment collection, call centre support, and other related services as described in independent agreements between Food Pankhi and the Merchants. The prices of the products and services offered by the traders are determined solely by the traders themselves and Food Pankhi has no role in this determination. 2. Once a PDP accepts an order or task, the provision of pickup and delivery services or task fulfillment services (if any) by the PDP creates a separate service contract between the merchants/ buyers and the PDP. Food Pankhi is not responsible for the services PDPs offer to Merchants/Buyers through the Platform. However, Food Pankhi may provide order processing, payment collection, call centre support, and other ancillary services to PDPs as specified in independent contracts between Food Pankhi and PDPs.

3. Food Pankhi makes no representations or warranties as to the item details (such as legal title, creditworthiness, identity, etc.) of merchants. Users are recommended to independently verify the credibility of any trader they deal with on the Platform and to use their best judgment in such transactions. The respective terms and conditions of the parties concerned apply to all offers from resellers and offers from third parties. Food Pankhi assumes no responsibility for such offers.

4. Food Pankhi makes no representations or warranties as to the specifics (such as quality, value, merchantability, etc.) of any product or service listed or purchased on the Platform. Food Pankhi does not endorse or endorse, implicitly or explicitly, the sale or purchase of any product or service on the Platform. Food Pankhi assumes no responsibility for any errors or omissions, whether on its own behalf or on behalf of a third party.

5. Food Pankhi makes no representations or warranties regarding any aspect of the services provided by PDPs through the Platform, including pickup and delivery services and fulfillment services for merchants or buyers.

6. Food Pankhi is not responsible for any non-performance or breach of contract between buyers and merchants, or between merchants/buyers and PDPs on the platform. Food Pankhi does not guarantee the execution of any transaction concluded on the Platform by interested Buyers, Merchants, or PDPs. Food Pankhi is not responsible for unsatisfactory or unfulfilled services, damages, or delays due to out-of-stock, unavailable, or back-ordered products.

7. Food Pankhi works like an online marketplace and acts as a facilitator only. At no time does Food Pankhi come into possession of the products or services offered by the Traders or PDPs. Food Pankhi has no right, title, or interest in the Products, nor does it assume any obligation or liability in connection with the contract entered into between Buyers and Traders, or Buyers and PDP.

8. Food Pankhi offers a platform for the communication and sale of products or services is a severe two-part contract between the trader and the buyer. In the event of complaints regarding product efficiency, quality, or other problems, Pankhi Food will inform the trader and divert the buyer to the commercial consumption centre. The trader is responsible for the fight against buyers' complaints. If you send a complaint to a trader accessible through our platform, we will help you by providing relevant information, such as the details of the trader and the specific order, to facilitate the solution of the complaint.

9. Similarly, Food Pankhi provides a platform for communication with PDPs and does not directly provide pick-up and delivery services or job completion services for orders placed by traders/buyers. Food Pankhi only facilitates the Delivery Services by connecting the Sellers/Buyers to the PDPs through the Platform. In the event of any complaints from traders/buyers regarding shortages or delays in delivery services or work completion services provided by PDPs, Food Pankhi will notify the PDP and assist the traders/buyers to the best of its ability to obtain a satisfactory resolution of the warranty to the grievance.

10. Be aware of the risks associated with dealing with minors or people acting under false pretenses. 11. Food Pankhi - Use of Website and Apps (Android and iOS):

By using the platform, you agree to respect the following principles:

- Not to host, display, upload, upload, modify, post, transmit, or share any information belonging to another person without the necessary rights or which is harmful, harassing, defamatory, obscene, pornographic, abusive, defamatory, or criminally inciting to be invasive, hateful, racially or ethnically offensive, encourages illegal activity or is otherwise illegal.

- Do not use any automated tool, software or method to access, acquire, copy, or monitor any part of the Platform or its content, or to circumvent the navigational structure or presentation of the Platform, unless expressly authorized to do so.

- Do not attempt to gain unauthorized access to the Platform or any connected system or network or interfere with its proper functioning, security, or authentication measures.

- Do not examine, scan or test the vulnerabilities of the platform or connected networks and do not violate their security or authentication measures. - Do not make negative, derogatory, or defamatory statements or comments about Food Pankhi, its brand or domain name, or engage in any conduct that may tarnish its image, reputation, or trade/service marks.

- Not to use the platform for illegal activities or activities that violate the rights of Food Pankhi or others.

- Ensure compliance with applicable laws and regulations and international standards, including information technology laws, currency laws, tax laws, and all other relevant laws and regulations.

- You grant Food Pankhi the necessary rights to use the information you provide in accordance with the Terms of Use and the Privacy Policy.

- Make sure that the information you provide about products or services is accurate and not misleading other users. - Do not participate in advertisements, solicitations, or send unsolicited messages to other users on the Platform without prior consent.

- Do not abuse or manipulate the Platform or its contents, or engage in activities that could damage the infrastructure, systems, or networks of Food Pankhi or others.

- Take responsibility for the content you post on the platform and understand that Food Pankhi may remove or edit content that violates applicable law or terms of use.

- You understand that Food Pankhi is not responsible for the actions or transactions between users and advertisers found on the platform.

- Please note that offensive or obscene material may be posted by other users and be careful

8. Account application

1. You can access the platform by creating a food account and becoming a member or by accessing your account on some social network sites of third parties (SNS) such as Facebook. Membership is limited and non -transferable. You can connect your food account to third-party accounts by providing access details or allowing us to access your third-party account, as permitted by the general terms and conditions of each third-party account.

2. By granting us access to your third-party accounts, you understand that we will access and store (referred to as "SNS Content") any content or information you have provided on those accounts to be available on the Platform through your Food Pankhi account.

3. Unless otherwise stated, all SNS Content is considered your content for purposes of these Terms of Use.

4. Depending on the third-party accounts and your privacy settings, the personally identifiable information you post on those accounts will be available on the platform through your Food Pankhi account. 5. Please note that if a Third-Party Account becomes unavailable or our access to it is blocked by the Third Party, the associated SNS Content will no longer be available on the Platform.

6. We create your Food Pankhi account based on the personal information you provide when registering or through SNS. You can only have one Food Pankhi account and creating multiple accounts is not allowed. Food Pankhi reserves the right to suspend multiple accounts without compensation if you create one.

7. It is your responsibility to provide accurate and up-to-date information during the registration process and to keep it up to date.

8. We reserve the right to suspend or terminate your Food Pankhi account and access to the Services if any information provided is inaccurate or incomplete, if your actions result in legal liability for you, other users, or us, or if you fail to comply with the Terms of Service or other Food Pankhi policies. 9. You are responsible for keeping your password safe and not disclosing it to any third party. You are responsible for all activities or actions performed under your Food Pankhi account, whether authorized or not. Notify us immediately if you suspect that your account is being used by unauthorized persons.

10. Goods and services purchased on the Platform are for personal use only and you agree not to resell them or act as an agent for others.

9. Order reservation and financial conditions

1. The Platform enables Buyers to place orders and upon acceptance of such orders by Merchants, Food Pankhi will facilitate the delivery of goods or services or the performance of tasks through PDP, subject to the terms and conditions set out in present.

2. Food Pankhi does not own, sell or resell the products offered by Merchants and/or does not control Merchants or related services. The buyer acknowledges that any order he/her places is subject to the terms and conditions set out in these terms of use, including, but not limited to, the availability of the products, the ease of maintenance of the place of delivery, and acceptance of orders by merchants/PDPs.

3. In principle, all orders placed on the platform and with delivery services are considered confirmed.

4. However, once the buyer has successfully completed booking an order, we may call the buyer at the telephone or mobile number provided to confirm the details of that order, the price to be paid, and the lead time. estimated delivery. To do this, the Buyer must share certain information with us, including, but not limited to, (i) the Buyer's first and last name (ii) the Buyer's mobile phone number; and (iii) email address. It is the sole responsibility of the Buyer to bring any incorrect information to our attention.

5. In addition to the foregoing, we may also contact you by telephone and/or email to notify you and confirm any changes to your order due to availability or unavailability or change to your order or change in the price of an item in your order as communicated by the merchant. Please note that any changes or order confirmations will be considered final. It is clarified that Food Pankhi reserves the right not to process the buyer's order in case the buyer or trader or PDP is not available on the phone or any other means of communication at the time we call you to process the order. similar, in which case the provisions of the Cancellation and Refund Policy will apply.

6. All payments for orders or services on the platform from you are requested in Indian rupees acceptable in the Republic of India. The Platform will not facilitate transactions involving any other form of currency related to Orders or Services placed on the Platform. You can pay by (i) credit or debit card or internet banking; (ii) any other payment method approved by RBI at the time of booking an Order; or (iii) credit or debit card or cash on delivery. You understand, accept, and agree that the payment facility provided by Food Pankhi is not a banking or financial service, it is merely a convenience offering automated and electronic online payment, receipt of cash on delivery, the collection and transfer of transactions on the platform allows the use of existing authorized banking infrastructure and networks of credit card payment gateways. Further, in providing the Payment Facility, Food Pankhi is not acting as or in a fiduciary capacity with respect to the Transaction or the Transaction Price.

7. Buyers acknowledge and agree that Food Pankhi acts as payment agent of Merchant and PDP for the limited purpose of accepting payments from Buyers/Merchants on behalf of Merchant and PDP respectively. Payment to us of any amounts owing to Merchant or PDP will constitute satisfaction of your obligation to pay Merchant or PDP for such amounts and we shall be responsible for remitting such amounts to Merchant or PDP. Under no circumstances will you pay the Merchant directly for order bookings or the PDP for the delivery of the order or the completion of the activity performed using the platform.

8. The Buyer undertakes to pay the total amount for the order placed on the platform. Food Pankhi will collect the total amount in accordance with these Terms of Use and the price terms set out in the applicable product listing or food service for the relevant Merchant, excluding delivery charges for delivery services. Please note that we have no control over any amount that may be charged to the buyer by your bank in connection with our collection of the full amount and accept no liability in this regard.ng delivery charges for delivery services. Please note that we have no control over any amount that may be charged to the buyer by your bank in connection with our collection of the full amount and accept no liability in this regard.

9. In connection with your order, you will be asked to provide us or our third-party payment processor with your usual billing information, such as your name, billing address, and credit card information. The Buyer agrees to pay us for the Order placed by you on the Platform, in accordance with these Terms, using the methods set out in clause VIII (6) above. The Buyer hereby authorizes the collection of such amounts by debiting the credit card provided as part of the booking request, directly by us or indirectly, through a third-party online payment processor or through any of the payment methods described on the platform. If you are directed to our third-party payment processor, you may be subject to the terms and conditions applicable to your use of that third party's service and that third party's personal information collection practices. Please read these Terms of Use and Privacy Policy before using the Platform Services. Once the order has been confirmed, you will receive a confirmation email with a summary of the confirmed reservation.

10. The final tax invoice will be issued by the merchant and PDP (if registered for tax purposes) with the order to the buyer and Food Pankhi will only collect payment on behalf of that merchant and PDP. All applicable taxes and duties, their rates, and the manner in which such taxes apply to the invoice are levied and determined by Merchant and PDP. Food Pankhi is not responsible for the correctness/legal validity of imposing such taxes. The sole responsibility for any legal matters relating to taxes rests with the Merchant and the PDP.

11. The prices displayed on the Platform, including any packaging or processing costs, are determined solely by the Merchant and are quoted based on the Merchant's information. Very rarely can prices change at the time of ordering due to the Merchant changing the menu price without notice and such price change is at the Merchant's sole discretion due to various factors beyond its control. 11. In order to continuously improve and provide you/buyer with a seamless experience, we need to maintain and maintain our application/platform. For such maintenance, we may charge you/the buyer a nominal non-refundable amount as a "Platform Fee".

Disclaimer: The prices of one or more products displayed on the platform may be displayed incorrectly due to a technical problem, typographical error, or product information provided by the merchant, in which case the merchant may cancel the order or buyer's orders.

12. The Merchant is solely responsible for any guarantee/guarantee of the goods or services sold to the Buyers and is in no case the responsibility of Food Pankhi.

13.

Transactions are bilateral between Merchant and Buyer, and between Merchant/Buyer and PDP, and therefore Food Pankhi is not required to charge or deposit any taxes applicable to such transactions.

10. Cancellations and Refunds

Please refer to the Cancellation and Refund Policy for the cancellation and refund policies relating to the use of the Platform for the Services. 11. Terms of Use

1. Buyer agrees and acknowledges that Food Pankhi is not responsible for:

3. Services or goods provided by Merchants, including but not limited to providing grocery orders that meet your needs and tastes;

4. Merchant's services or goods or services provided by PDPs do not meet Buyer's expectations or result in loss, damage, or injury to Buyer.

5. The availability or unavailability of some items on the menu;

6. The merchant serves the wrong orders; OR

7. Product Liability for Merchandise Delivered by Merchants.

2. The details of the menu and price list available on the Platform relating to food services, goods, or other services are based on the information provided by the Merchants and Food Pankhi is not responsible for any changes, cancellations, or unavailability. 3. Buyers and Traders agree and acknowledge that Food Pankhi is not liable for any liability arising out of the delivery services provided to them by PDP.

4. Buyers may not be able to use the Services if their delivery location is outside Food Pankhi's current Service scope. Food Pankhi will inform the buyer upon confirmation of the order.

5. Buyer understands that the delivery time stated at the time of order confirmation is a rough estimate and may vary based on information received from PDPs and resellers. Food Pankhi is not responsible for any delay in the delivery of an order.

6. Buyer acknowledges that some Merchants undertake to deliver their goods and services to Buyer and that Merchant may charge Buyer for this service. Food Pankhi does not control these delivery services and these are under the sole control of the merchant. Therefore, any dispute arising from these delivery services will be decided solely between the buyer and the merchant. Food Pankhi is not responsible for these delivery services and accepts no liability for any dispute arising therefrom.

7. The buyer's order will only be delivered to the address he has indicated on the platform at the time of placing the order. In the event of a change of address notified by the PDP, the buyer's order will be canceled and the buyer will not be entitled to any refund. The delivery of goods and services in the event of a change of delivery location is subject to the acceptance of the PDP or at the sole discretion of Food Pankhi.

8. The buyer is obliged to provide sufficient instructions, information, and authorizations for the acceptance of delivery. If delivery does not take place as a result of any act or omission attributable to Buyer, the goods or services shall be deemed to have been delivered to Buyer and all risk and liability therein shall pass to the Buyer without any right to reimbursement.

9. Buyer acknowledges that Food Pankhi's (including Merchant's and PDP's) liability ceases once the order has been delivered to Buyer unless Merchant's product liability continues.

10. Provision of Services:

1. You agree and acknowledge that Food Pankhi shall not be liable for any damage, loss, or claim to you or any third party for breach of the Terms of Service.

2. Buyer is required to provide their credit or debit card details to approved payment gateways when making payment on the platform. In this regard, Buyer agrees to provide correct and accurate credit/debit card details to approved payment gateways for use of the Services. Buyers must not use any credit/debit card that does not legally belong to them, i.e., Buyer must use their own credit/debit card for each transaction. The information provided by the buyer will not be used or communicated to third parties, except in the context of anti-fraud checks or under a law, regulation, or court order. Buyer is solely responsible for the security and confidentiality of their credit/debit card details. We expressly disclaim any liability that may arise from unauthorized use of your credit/debit card.

11. Food Pankhi does not offer refunds for any goods or services already purchased from a Merchant or PDP through the Platform unless an error directly attributable to Food Pankhi has occurred while purchasing such product or service.

12. We make every effort to provide you with accurate information on the Platform. However, in the event of an error, we may, at our discretion, contact you with further instructions.

13. If you use the Platform, you do so at your own risk.

14. The Buyer agrees that the Services will only be provided via the Platform during the business hours of the relevant Merchants and PDPs.

12. No endorsement

1. We do not endorse any Merchant. Additionally, while these Terms of Service require you to provide accurate information, we do not attempt to confirm and do not confirm, whether this is a purported identity. We will not be liable for any damages or harm resulting from your interactions with other members.

2. By using the Services, you agree that any remedy or liability you may seek for any act or omission of another Member or other third party shall be limited to a claim against the relevant Member or other third party who caused you harm. harm and You agree that You will not attempt to hold us liable or seek relief from us in connection with any such act or omission.

16. Specific conditions of use of the Platform to obtain Food Pankhi Services

1. The pick-up and drop-off services are exclusively offered and agreed between the users and the PDP. Food Pankhi just assumes the role of middleman and Food Pankhi just provides a platform to facilitate pick-up and drop-off services between PDP and users. At no time can Food Pankhi be held responsible for transactions between users and PDP, or for the services offered by PDP.

2. The PDP will provide services at your sole direction. Food Pankhi has no control over the offer or acceptance of such services that the PDP is intended to provide to the user and certainly does not advise or participate in it in any way.

3. You agree that item details for pick up and drop off services or concierge services and pick up and drop off location will be specified or entered by you on the platform, in accordance with which the PDP will provide the services and perform the task. Food Pankhi will not be held responsible for any issues related to the task as it will be performed by the PDP according to your sole instructions and/or details provided by you.

4. You agree and agree not to request collection or delivery of any items that are illegal, dangerous or otherwise restricted or prohibited by any law, statute or regulation for carriage, including, but not limited to, items classified as hazardous materials, dangerous goods, prohibited or restricted items by IATA (International Air Transport Association), ICAO (International Civil Aviation Organization), BCAS (Board of Aviation Safety civil) or any other governmental or regulatory body; radioactive, oxidizing, corrosive or combustible materials, hazardous chemicals, explosives, firearms or parts thereof and ammunition, fireworks, cyanides, precipitation, gold and silver ore, bullion, precious metals and stones, jewellery , semi-precious stones, including commercial or industrial carbon diamonds, currencies of any nationality, securities, coupons, stamps, bearer negotiable instruments, cashier's checks, traveller's checks, money orders, Sodexo passports, passports, credit cards/ debit/ATM, antiques, works of art, lottery tickets and gambling devices, dishes, livestock, fish, insects, animals, plants and plant material, human corpses, organs or body parts, blood, urine and other liquid samples diagnostics, hazardous or biomedical waste, wet ice, pornographic material, perishable goods, fragile glassware, contraband, bottled alcoholic beverages or other intoxicants, contagious or narcotic items and mind-altering substances, Indian postal items and any item in violation of law Indian postal service of 1898, liquids, semi-liquids and gases, machine parts containing oil, grease, fuel or batteries, Philatelic articles, oxidizing substances and organic peroxides, solids, etc. inches and over weigh more than 12 kg. 5. In the event that you request the carriage of any illegal, illegal or prohibited item as mentioned above or otherwise restricted under applicable law, Food Pankhi has the right to report it to the law enforcement authorities. law.

6. In the event that the police or other law enforcement authorities require the items to be presented for inspection while in transit of your items from the pickup location to the drop-off location or while using the janitorial services, the PDP shall have the right to produce the items to such authorities.

7. You agree and undertake to refrain from posting any high value items while using the Services through the Platform and if you use the Services to post any high-value items, this is at your own risk only and Food Pankhi will not be liable for any loss or damage caused to such items. It is your responsibility to ensure the items cover the risk of loss or damage to your items in transit. Food Pankhi is not responsible for this.

8. Food Pankhi and the PDP have the right to refuse to carry out the order(s) if it is not possible for the PDP to move the item(s) from the collection location to the delivery location due to the high volume of the article(s) articles.

9. You understand and agree that the recipient of the items must be available at the delivery location at the time communicated for the items to be delivered. In the event that the recipient is not available at the delivery location or refuses to take delivery or cannot be located by the PDP, you will be notified by app and/or SMS and/or a phone call ("Notification of non-acceptance").

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Upon receipt of the non-acceptance notice, it is your responsibility to re-deliver the item(s) to your location upon payment of additional charges which may be communicated by Food Pankhi. In the event that you refuse to pay the cost of reshipment or redelivery of the items for which you have been sent a non-acceptance notice, you hereby authorize Food Pankhi and/or the PDP to withhold the items) in lieu of your claim to new transport of the item/s and upon payment of this amount, releases the item/s in your favor. In the event that you fail to act on this and receive the item(s) again from the PDP within a reasonable time, especially in the case of perishable goods or goods with a limited shelf life, you hereby waive all claims regarding the item(s) and represent that Food Pankhi or the PDP shall not be liable for any loss or damage caused or suffered to the item(s), whether direct or indirect. 6. Please refer to the Cancellation and Refund Policy for cancellation and refund terms related to the use of the Platform for the use of Services.

17. General:

1. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, of 1872, including minors, non-discharged insolvents, etc. are not allowed to use the platform. Only people who are at least 18 years old can use the platform and make use of the services. If you are under 18 and wish to download, install, access, or use the Platform, your parent or legal guardian must acknowledge and agree to the Terms of Service and Privacy Policy. If your parent or legal guardian does not agree to or accept Food Pankhi's Terms of Use and Policies, you must stop using them immediately. Food Pankhi reserves the right to terminate your membership and/or refuse access to the Platform if Food Pankhi learns that you are under the age of 18. 2. If you choose to use the Platform, it is your responsibility to keep confidential your user identification code, password, and any other information that we provide to you as part of our security procedures and not disclose them to any other natural or legal person. an entity like us. We reserve the right, from time to time and in our sole discretion, to disable any user identification code or password if you have failed to comply with any provision of these Terms of Use.

3. As we offer services in selected cities in India, we have complied with applicable Indian laws in providing the Platform and its content. Access to the Platform from outside India or from outside our delivery areas is entirely at your own risk. We make no representation that the Platform and its Content are available or otherwise appropriate for use outside of the selected cities. If you access or use the Platform from or at locations outside of the selected cities, you do so at your own risk and are responsible for the consequences, and must comply with all laws, regulations, ordinances, licenses, registrations, permits, and applicable rules ensure and guidelines.

4. You are responsible at all times for using the Services through your computer or mobile device and for bringing these Terms of Service and the Food Pankhi Policies to the attention of all persons accessing the Platform through your computer or your mobile device. 5. You understand and agree that use of the Services does not include providing you with a computer or mobile device or other equipment necessary to access them. You further understand and acknowledge that the use of the Platform requires internet connectivity and telecommunication connections. You bear the costs incurred in accessing and using the Platform and in using the Services, and in no event will we be liable for such costs.

6. You agree and grant permission to Food Pankhi to receive text messages and promotional emails from Food Pankhi or related partners. If you wish to opt out of receiving promotional SMS or emails, please email help@FoodPankhi.com.

7. By using the Platform, you represent and warrant that:

1. All registration information you submit will be true, lawful, and accurate, and you agree to maintain the accuracy of such information. 2. Your use of the Platform is for your personal use only and you do not authorize others to use your account, including your profile or email address. You are solely responsible for all content posted or viewed through your account, including all emails and your interactions with other users, and you must comply with all local, state, national, and local laws, treaties, and regulations. applicable foreigners, including those related to the data. the protection, international communication, and transmission of technical or personal data.

3. You will not submit, post, upload, distribute, or otherwise make available or transmit any Content that: (a) is defamatory, abusive, harassing, abusive or threatening, or that could be considered harassment or a violation of any right to another person's privacy; (b) is bigoted, hateful, racist or otherwise offensive; (c) is violent, vulgar, obscene, pornographic or otherwise sexually explicit; (d) is illegal or promotes or advocates illegal activity, or the discussion of illegal activity with the intent to commit it.

4. All necessary licenses, permits, permissions, and rights are owned by you and no payment, permission, or authorization from any third party or entity is required to use, distribute or otherwise exploit in any manner permitted by these Terms of Use and Privacy Policy, all trademarks, copyrights, patents, trade secrets, rights of privacy and publicity and/or other proprietary rights contained in the content you submit, post, upload, distribute or otherwise transmit or make available.

5. You will not (a) use any of the Platform services for any commercial purpose of any kind, or (b) advertise or sell (whether for profit or not) any products, services, or otherwise, or solicit others (including, for but not limited to requests for contributions or donations) or use any public forum for commercial purposes of any kind. If you would like to advertise your product or service, please contact info@FoodPankhi.com.

6. You will not use the Platform in any way that is unlawful or harmful to us or any other person or entity, in our sole discretion.

7. You will not post, post, upload, distribute, or otherwise transmit or make available any software or other computer file that contains a virus or other harmful component, or otherwise affects or damages the Platform or any network connected to it, or otherwise interfere with any person or entity's use or enjoyment of the Platform.

8. You will not use another person's username, password, or other account information, or use another person's name, appearance, voice, likeness, or photo, impersonate any person or entity, or misrepresent your identity or affiliation with any false representation of another person or entity.

9. You will not engage in any kind of antisocial, disruptive, or destructive act, including "flaming" " spamming" " flooding" " trolling" and "grieving" as these terms are commonly understood and used on the Internet.

10. You will not discriminate against merchants, buyers, or PDPs based on race, religion, caste, national origin, disability, sexual orientation, gender, marital status, gender identity, age, or any other criteria deemed illegal under applicable law. legislation. Any credible evidence of such discrimination, including any refusal to provide or receive goods or services based on the above statistics, alone or in combination with other statistics, lawful or unlawful, may cause you to immediately lose access to the Platform. You will not be entitled to and we will not be liable for any termination undertaken as a result of the above event.

11. You will not remove or modify any content from the Platform, including but not limited to legal notices, disclaimers, or proprietary notices such as copyright or trademark symbols, or logos, which you do not own or have express permission to modify.

12. You will not post or contribute any information or data that is obscene, indecent, pornographic, vulgar, profane, racist, sexist, discriminatory, offensive, derogatory, harmful, harassing, threatening, embarrassing, malicious, abusive, hateful, menacing, defamatory, false or political or contrary to our interest.

13. You may not access the Platform without authorization or use the Platform in any way that damages, interferes with, or interferes with the following:

1. any part of the Platform or the Platform Software; OR

2. any equipment or network on which the Platform or any third-party equipment is stored

8. You fully indemnify Food Pankhi and/or any of its officers and agents from any costs, damages, liabilities, or other consequences of the actions of Platform Users and expressly waive any claims you may bring under all applicable laws of 'India. Despite its reasonable efforts to do so, Food Pankhi cannot assume responsibility or exercise any control over the information provided by other Users and made available on the Platform. You may find other users' information offensive, harmful, inconsistent, inaccurate, or misleading. Please exercise caution and practice safe trading when using the platform.

18. Access to the Platform, Accuracy and Security

1. We aim to make the Services available during Merchant or PDP business hours. However, we do not warrant that access to the Platform will be uninterrupted, timely, error-free, and free of viruses or other harmful components, or that such defects will be corrected.

2. We do not guarantee that the Platform will be compatible with all hardware and software that you use. We will not be liable for any damage to or damage to viruses or other code that may affect any device (including, but not limited to, your mobile device), software, data, or other property as a result of your downloading, installing, accessing, or use of the Platform. or your material received from the Platform or resulting from the use of the Platform. We are also not responsible for the actions of third parties. 3. We make no representations or warranties that the information available on the Platform is correct, accurate, or otherwise reliable.

4. We reserve the right to temporarily or permanently block or withdraw access to the Platform for you personally or for all users at any time and without notice. We may reinstate suspended users at any time at our sole discretion. A suspended User must not register with us or attempt to register with us or use the Platform in any way until such User is reinstated by us.

19. Relationship with operators when the platform is accessible via mobile devices

1. In the event the Platform is accessed through a mobile device, it is not affiliated, associated, sponsored, endorsed, or affiliated in any way with any Platform Operator, including, but not limited to, Apple, Google, Android, or RIM Blackberry (respectively). an operator").

2. Downloading, installing, accessing, or using the Platform is also subject to the terms and conditions of the Operator.

3. You and we acknowledge that these Terms of Use are solely between you and Food Pankhi, and not with any Operator, and we, not those Operators, are solely responsible for the Platform and its contents to the extent specified in these Terms they are usable.

4. The license granted to you to the Platform is limited to a non-transferable license to use the Platform on any mobile device owned or controlled by you and as permitted by these Terms of Use. 5. We are solely responsible for providing maintenance and support services related to the Platform as required by applicable law. You and we acknowledge that an Operator has no obligation to provide maintenance and support services related to the Platform.

6. You and we acknowledge that we, not the relevant Operator, are responsible for dealing with any complaints from you or any third party relating to the Platform or your possession and/or use of the Platform, including but not limited to: (i) any claim that the Platform fails to comply with applicable legal or regulatory requirements; and (ii) claims arising under consumer protection or similar laws. 7. You and we acknowledge that in the event of any allegation by a third party that the Platform, or your possession and use of the Platform, infringes that third party's intellectual property rights, we, not the operator, shall be solely responsible for the investigation, defense, settlement, and discharge of such claims for intellectual property infringement.

8. You must comply with all applicable third-party contractual terms when using the Platform (for example, you must ensure that your use of the Platform does not violate your mobile device contract or service contract wireless data).

9. You and we acknowledge and agree that the relevant Operator, and the Operator's subsidiaries, are third-party beneficiaries of these Terms of Use and that, upon acceptance of these Terms of Use, such Operator has the right (and will be deemed who has the right accepted) to enforce these Terms of Use against the user as a third-party beneficiary of the same.

20. Disclaimers

1. THE PLATFORM MAY BE UPDATED BELOW AND SOME FUNCTIONS AND FEATURES MAY NOT BE FULLY OPERATIONAL.

2. DUE TO THE FACILITIES THAT MAY APPEAR IN THE ELECTRONIC DISTRIBUTION OF INFORMATION AND DUE TO THE LIMITATIONS BECOMING INHERENT IN THE PROVISION OF INFORMATION OBTAINED FROM MULTIPLE SOURCES, THERE MAY BE DELAYS, OMISSIONS OR INACCURACIES IN THE CONTENT PROVIDED ON THE PLATFORM OR DELAYS OR ERRORS IN THE FUNCTIONALITY OF THE PLATFORM. THEREFORE, WE DO NOT REPRESENT THAT THE INFORMATION POSTED IS CORRECT IN ANY EVENT.

3. WE EXPRESSLY DISCLAIM ANY LIABILITY THAT MAY ARISE RESULTING FROM ANY UNAUTHORIZED USE OF CREDIT/BET CARDS.

4. YOU ACKNOWLEDGE THAT THIRD-PARTY SERVICES ARE AVAILABLE ON THE PLATFORM. WE MAY FROM TIME-TO-TIME WORK WITH OR ALLIANCE WITH SOME OF THESE THIRD PARTIES TO FACILITATE THE PROVISION OF CERTAIN SERVICES TO YOU. HOWEVER, YOU ACKNOWLEDGE AND AGREE THAT WE MAKE NO REPRESENTATIONS OR WARRANTIES WITH RESPECT TO THE THIRD-PARTY SERVICES, NOR SHALL WE BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY CONSEQUENCES OR CLAIMS ARISING OUT OF OR IN RELATION TO SUCH THIRD PARTY INCLUDING, AND NOT LIMITED TO, ANY LIABILITY OR LIABILITY FOR DEATH, INJURY OR EXPERIENCE INCURRED BY YOU OR ANY OTHER. YOU HEREBY WAIVE ANY RIGHTS AND CLAIMS YOU MAY HAVE AGAINST US IN CONNECTION WITH THE THIRD PARTY/MERCHANT/PDP SERVICES.

5. FOOD PANKHI DISCLAIMS ANY LIABILITY THAT MAY RESULT FROM BREACH OF APPLICABLE LAWS, INCLUDING LAW APPLICABLE TO THE PRODUCTS AND SERVICES OFFERED BY THE RESELLER OR PDP.

6. Although the materials provided on the Platform have been prepared to provide accurate information on the subject matter discussed, the information contained in such materials is provided with the understanding that we make no warranties, representations, or warranties of any kind, express or implied, ASSUME REGARDING THE PROFESSIONAL QUALIFICATIONS, COMPETENCE, QUALITY OF WORK OR ANY OTHER INFORMATION CONTAINED HEREIN. Further, we in no way endorse the services offered or described herein. IN NO EVENT SHALL WE BE RESPONSIBLE TO YOU OR ANY THIRD PARTY FOR ANY DECISION OR ACTION TAKEN ON THE BASIS OF THIS INFORMATION. 7. THE INFORMATION PROVIDED BELOW IS PROVIDED "AS IS". WE AND/OR OUR EMPLOYEES MAKE NO WARRANTIES OR REPRESENTATIONS REGARDING THE TIMELINESS, CONTENT, SEQUENCE, ACCURACY, EFFICIENCY, OR COMPLETENESS OF ANY INFORMATION OR DATA PROVIDED HEREIN OR THAT ANY INFORMATION OR DATA PROVIDED HEREIN MAY BE TRUSTED. USUALLY, MULTIPLE ANSWERS MAY BE PROVIDED FROM DIFFERENT SOURCES AND IT IS LEFT TO THE USER'S JUDGMENT BASED ON THEIR SPECIFIC CIRCUMSTANCES WHETHER USE, MODIFY, ALTER OR USE THE SUGGESTIONS IN CONJUNCTION WITH ANY OTHER ZE SOURCES. AS WELL AS OUR CONSULTANTS, BUSINESS PARTNERS, AFFILIATES, BUSINESS PARTNERS, AND EMPLOYEES OF ANY KIND OF PROFESSIONAL LIABILITY.

8. WE ARE NOT LIABLE TO YOU OR ANYONE ELSE FOR ANY LOSS OR INJURY ARISING OUT OF OR IN CONNECTION WITH THE INFORMATION YOU PROVIDE ON THE PLATFORM. IN NO EVENT SHALL WE OR OUR EMPLOYEES, AFFILIATES, AUTHORS, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DECISION OR ACTION TAKEN OUT OF YOUR RELIANCE ON THE CONTENT CONTAINED HEREIN.

9. IN NO EVENT SHALL WE BE LIABLE FOR ANY DAMAGES (INCLUDING, BUT NOT LIMITED TO, DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, DAMAGES RESULTING FROM PERSONAL INJURY/TERRIFIANT DEATH, AND DAMAGES FOR LOST PROFITS, LOSS OF DATA, OR BUSINESS INTERRUPTION), DUE TO THIRD PARTY OR MERCHANT SERVICES ACCESSED THROUGH THE PLATFORM, WHETHER BASED IN WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND REGARDLESS OF WHETHER WE ARE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

21. Intellectual property

1. We own the intellectual property rights, or have the non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable (through multiple tiers) right to exercise the intellectual property, in the Platform and the materials posted on it, including, but not limited to, the user interface, layout format, order entry process flow, and any content thereof.

2. You acknowledge that Food Pankhi is the registered owner of the "Food Pankhi" word mark and logo including but not limited to its variants (IPR) and will not directly or indirectly attack or assist anyone else in attacking the validity of any, or the proprietary rights of Food Pankhi or its affiliates in the Licensed Trademarks or registrations thereof, or requesting registration of the Licensed Trademarks or any names or logos derived from or confusingly similar to the Licensed Trademarks, any variation thereof or translation or transliteration thereof into any other language, in relation to all products/services and in any territory of the world. If you become aware or become aware of any infringement of intellectual property rights, you must report it to info@FoodPankhi.com with all relevant information. 3. You may print off one copy and download extracts from any page of the Platform for your personal reference and to draw the attention of others within your organization to material available on the Platform.

4. You may not modify the hard copies or digital copies of any materials you print off or download in any way, and you may not use any illustrations, photographs, video or audio sequences, or graphics separately from any accompanying text.

5. You must not exploit any part of the elements of the Platform for commercial purposes without obtaining a license to do so from us or from our licensors.

6. If you print off, copy or download any part of the Platform in breach of these Terms of Use, your right to use the Platform will cease immediately and you must, at our option, return or destroy any copies of the material you have done.

22. Treatment of information you provide

We process the information you provide in accordance with our privacy policy. 23. Third-Party Content

1. We cannot and do not guarantee that other users will or will comply with any of the foregoing rules or any other provision of these Terms of Use and, as between you and us, you hereby assume all risk of damage or injury resulting from any such failure of compliance.

2. You acknowledge that when you access any link leaving the Platform, the website you are taken to is not controlled by us and that different terms of service and privacy policies may apply. By evaluating links to other websites, you acknowledge that we are not responsible for those websites. We reserve the right but are not obligated, to disable links to and/or from third-party websites to the Platform.

24. Severability Clause

If any of these Terms of Use is determined to be illegal, void, or otherwise unenforceable by reason of the laws of any state or country in which these Terms of Use are purported to apply, then to the extent and to the jurisdiction in which this provision is made illegal, invalid or unenforceable, it will be severed and deleted and the remaining Terms of Use will survive, remain in full force and continue to be binding and enforceable.

25 I don't lead

You must not assign or transfer the contract between you and us or purport to assign or transfer the contract between you and us to any other person.

26. Governing Law and Dispute Resolution

These Terms of Use are governed by the laws of India. Any action, lawsuit, or other legal proceeding brought to resolve any matter arising out of or related to this platform shall be subject to the jurisdiction of the courts located in Bangalore, India.

27. IP Notice and Takedown Policy

1. Food Pankhi has implemented the IP notice and takedown policy ("Tax down Policy") so that intellectual property owners can easily report infringing listings on their right to have the infringing products removed from the site if they erode the trust of the Buyer and the good Seller.

2. Only the intellectual property rights owner can report potentially infringing products or offers through the takedown policy by providing an infringement notice in the specified format. If you do not own intellectual property rights, you can still help by contacting the rights holder and encouraging them to contact us.

3. Note: Food Pankhi cannot and cannot verify that distributors have the right or ability to sell or distribute their listed products or services. However, Food Pankhi undertakes to guarantee that the item listings do not infringe on the intellectual property rights of third parties once an authorized representative of the rights holder has duly reported them to Food Pankhi.