Refund & Return Policy

Thank you for choosing Food Pankhi. We want to ensure your satisfaction with our services and provide clear guidelines regarding refunds and returns. Please read the following policy carefully.

Cancellation Policy:

Orders cannot be cancelled once 60 seconds has passed after placing the order. Cancellation is only available via phone call (+91 96242 26105). To cancel order you need to call on this number and notify Food Pankhi about your cancellation within 60 seconds. 

Once an order is confirmed and processed, it is not eligible for cancellation.

Refund Policy:

Refunds will not be provided for orders that have been successfully delivered.

Refunds may be considered on a case-by-case basis for valid reasons, such as:

Damaged or incorrect items received.

Unavailability of ordered items due to unforeseen circumstances.

Return Policy:

Returns are generally not accepted for food items due to safety and hygiene reasons.

If you receive damaged or incorrect items, please contact our customer support team within a reasonable timeframe.

We may request photographic evidence or additional information to assess the issue.

Address Accuracy:

It is your responsibility to provide accurate and complete delivery information, including the correct address and contact details.

If an order cannot be delivered due to an incorrect or insufficient address provided by you, a refund may not be provided.

Refund Process:

If eligible for a refund, we will process it through the original payment method used during the order.

Refunds may take 15 days of time to reflect in your account, depending on the payment provider's policies.

Exceptions:

Food Pankhi reserves the right to make exceptions to this policy in certain circumstances.

We will assess each request on a case-by-case basis and make a fair determination.

Contact Us:

If you have any questions, concerns, or need assistance regarding refunds or returns, please contact our customer support team at help@foodpankhi.com or call us +919624226105.

Provide relevant details such as your order number, contact information, and a clear description of the issue.

Please note that this Refund and Return Policy is subject to change at our discretion. We recommend reviewing this policy periodically for any updates or revisions.

Thank you for your understanding and cooperation. We value your satisfaction and will strive to address any issues or concerns promptly and fairly.